Q: How are my offers calculated?
A: Offers from the REWARDS Cards are based on a formula that includes total play and points earned
Q: Does point redemption for prizes and services affect my offers from the REWARDS Cards?
A: No. Offers are based on a formula calculated from play and points earned. Point balance does not factor into the offer formula.
Q: Will I be able to redeem points for a hotel stay?
A: Yes! You may redeem points for a hotel stay or hotel stays will be available based on the current offer formula.
Q: Why do I only have 60 days to redeem cash tickets?
A: Unfortunately, we can’t control that. Regulatory requirements that govern the casino require that cash tickets expire 60 days after issuance.
Q: Will this casino ever have table games?
A: Currently, this casino operates as a Class II gaming facility. Table games are classified as a Class III gaming experience. The owners are making efforts to negotiate the ability to provide you the opportunity to experience table games along with the gaming machines you currently enjoy.
Q: Why are there bingo cards on the games?
A: Currently, this casino operates as a Class II gaming facility. Class II regulations require gaming machines in this state to be bingo-based or pull tab-based technology.
Q: How do I make complaints, suggestions or comments?
A: Our comment line receives comments, suggestions and complaints 24 hours a day. The number is available from Customer Service and can also be found on our website. An incident report may also be requested from security for completion.
Q: Why do I have to show my ID multiple times for the same reason?
A: This is a security measure to protect our guests from fraud.
An Authority of the Poarch Band of Creek Indians
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