Do you have questions? We have answers!

Q: How are my offers calculated?

A: Offers from the Rewards Cards are based on a formula that includes total play and points earned

Q: Does point redemption for prizes and services affect my offers from the Rewards Cards?

A: No. Offers are based on a formula calculated from play and points earned. Point balance does not factor into the offer formula.

Q: Will I be able to redeem points for a hotel stay?

A: Yes! You may redeem points for a hotel stay or hotel stays will be available based on the current offer formula.

Q: Why do I only have 60 days to redeem cash tickets?

A: Unfortunately, we can’t control that. Regulatory requirements that govern the casino require that cash tickets expire 60 days after issuance.

Q: Will this casino ever have table games?

A: Currently, this casino operates as a Class II gaming facility. Table games are classified as a Class III gaming experience. The owners are making efforts to negotiate the ability to provide you the opportunity to experience table games along with the gaming machines you currently enjoy.

Q: Why are there bingo cards on the games?

A: Currently, this casino operates as a Class II gaming facility. Class II regulations require gaming machines in this state to be bingo-based or pull tab-based technology.

Q: How do I make complaints, suggestions or comments?

A: Our comment line receives comments, suggestions and complaints 24 hours a day. Call 1-866-946-3360 for Customer Service. An incident report may also be requested from security for completion.

Q: Why do I have to show my ID multiple times for the same reason?

A: This is a security measure to protect our guests from fraud.

Q: Do you serve alcohol 24/7?

A: No, we stop selling alcohol at 2am on Sunday and resume at 8am on Monday.